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Shipping and Handling

Orders are sent by verified first class registered and insured air mail or courier.

Shipping is complimentary for a limited time only.

The regular rates are:

USA: US $5.00
United Kingdom: US $5.50
Europe US $4.00
Rest of World: US $5.50

Individually selected samples, customized product literature and usage notes are included. Products are shipped from the most efficient and economical source for your needs.

Contact to inquire about shipping availability in your region.

Please allow 24 hours for your order to be processed.

Sales Tax

There are no sales or import taxes on any order.

How to Pay

When you submit your order, you may pay for it with any of the following credit cards:
VISA, MasterCard or BankCard.

Exchanges and Returns

If, for any reason, you are not completely satisfied with your purchase and it is unopened, you may return it and obtain credit. Returned products may be subject to a handling charge.

Regretfully, return shipping fees are not refundable.

Backorder and Delays

Although we do not foresee any delays, sometimes demand exceeds supply and an out-of-stock occurs. Should this happen you will be notified of any items that are out of stock. In-stock merchandise is organized immediately. Backordered items will be shipped as they become available. In any event, someone will contact you either by email or telephone with a number of options.

Changing Your Order

Should you like to change your order, please contact us immediately since all orders are filled on a very timely basis:

Order Status Inquiries

To quickly learn the status of your order, please contact to reach a Customer Service representative. Please remember to include your automatically assigned GERn�tic order number for the fastest response possible.